Frequently Asked Questions
What is AltSense?
AltSense is an AI-powered tool that generates SEO-optimized and WCAG-compliant alt-text and image descriptions in bulk for e-commerce platforms.
Do you store my images?
No. Images are processed temporarily and deleted immediately after processing.
Is my Google Drive data safe?
Yes — AltSense only requests read-only access to selected files. We comply fully with Google API Services User Data Policy, including Limited Use.
Do credits expire?
No. Credits never expire.
Does AltSense support bulk uploads?
Yes. You can upload hundreds or even thousands of images via device upload or Google Drive.
What languages are supported?
AltSense supports dozens of languages including English, German, French, Spanish, Italian, Dutch, and more.
What platforms can I use AltSense with?
Shopify, WooCommerce, BigCommerce, Etsy, eBay, Amazon, custom CMS, and any system that supports alt-text.
Do you provide refunds?
Refunds can be issued for unused credit packages within 7 days.
I have another question
You can contact our support anytime at support@getaltsense.com.